The global report issued by the Solution, Results 2017, It highlights the high level of satisfaction of patients clinical CEMTRO. Care and professionalism of the staff are top-rated issues by respondents, that among the areas analyzed are rated outstandingly services Hospitalization and Operating Room.
As it reflected in the report submitted Quod Solutio on CEMTRO Madrid Clinic Results 2017, he 98% Clinic patients CEMTRO recommend to other patients.
Through 1954 via online surveys and 1547 telephone surveys, They have collected the experiences and opinions of patients who last year chose the hospital founded by Dr.. Pedro Guillén.
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A 96% people who have participated have shown happy with their experience, reflecting a high level of satisfaction that on average has been valued with 8.7 points on 10.
In addition to the outstanding score that respondents have provided services Quirófano and Hospitalization, which is estimated at 99% of patients satisfied with care and an average score of 9,2 points on 10, it is worth noting the good results obtained in the areas of Consultations, Laboratory, Physiotherapy, Diagnostic Radiology and Emergency.
Likewise, the study reflects the great value for hospital workers pose, since in all departments analyzed, aspects most highly valued by patients have been the attention and professionalism of staff, both medical and administrative and support.
Another data that allows each year to meet this report by Quod Solutio is those areas for improvement, and that in 2017 CEMTRO users have given less noticeable reviews, as timeouts and the information provided to patients.
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