The first distinction that I think we should do when we talk about a hospital is if we use the word 'customers', or conversely 'patients', Referring to the users of our services.
Since the healing is a very sensitive sector, I personally prefer to refer to them as patients. And we must put the focus of our attention precisely that sensitivity that each and every work in a hospital or health center we have.
There are a number of assumptions that we have to keep always present:
- A hospital alone we turn to joy when going to have a baby, and yet it comes with nerves, restlessness…
- "There is no worse pain than you have", so you need to know to take the place of another.
- We are here to serve others. I personally believe that is a premise that human beings must be present in your life; but if we work in the health sector, it becomes essential.
Since some years, schools teachers are trained in emotional intelligence to apply it to their students. Emotional intelligence is nothing more than the ability to recognize feelings themselves and others.
And we, in the clinical Cemtro, also we are very aware that emotional intelligence to apply in interactions with those who lived in the center. Doctors are people who are highly trained to do their job: They highlighted by his high notes, through which they could study medicine. They have spent many years training in a system we have in Spain, that is worthy of being imitated in other countries. But they are people, and it is very important to have a high capacity for empathy with patients. There are attitudes with which one is born, and others that are learned; and empathy we acquire it if we do not have "standard" - if we work a hospital.
Beyond medical, in a hospital we are all important and necessary. To make things work, relevant is the doctor who knows a surgical problem solving as the caretaker accompanying the patient to the operating room and transmits tranquility and security.
And knowing how important they are for us patients, and how essential it is to work together, and treat them with empathy and closeness, the two main challenges facing health are:
- Restore patients lost physical abilities, with increasingly effective methods, less invasive, more durable and less contraindications.
- Seek immediacy between suspicion and certainty of diagnosis, and in the treatment application.
So we have to act on the three tasks that has a hospital:
- Teaching work: teaching others and form us always.
- care work: preparing to take care of our patients in a professional manner and empathetic.
- research work: looking for new solutions to medical problems, We have to dream and then achieve these goals in the management and treatment of diseases.
Pilar Guillen Director General clinical Cemtro.